Shipping policy

Last updated: December 22, 2025

Thanks for shopping with Evelmont. This policy explains how we process and deliver orders placed on Evelmont.com.

Processing Times

Order handling: We aim to process and hand off all in-stock orders to the carrier within 2 business days (Mon–Fri, excluding holidays).
Orders placed after our daily cutoff or during weekends/holidays are processed the next business day.

Transit Times (Estimated)

Most orders arrive within 1–2 weeks from the ship date, depending on destination, carrier capacity, and customs (for international).
Transit estimates do not include the 2-business-day processing window.
High-volume periods (e.g., holiday season, carrier disruptions) may extend delivery times.

Shipping Methods & Fees

Available shipping options and fees are shown at checkout based on destination, item weight/size, and service level.
From time to time we may offer free shipping promos; eligibility will be shown at checkout.

Order Tracking

When your order ships, we’ll email you a shipping confirmation with a tracking link (if provided by the carrier).
Tracking may take 24–48 hours to update after label creation.

Split Shipments

To get items to you faster, we may ship your order in multiple packages at no extra cost. You’ll receive a tracking email for each package.

Address Accuracy & Delivery Attempts

Please enter a complete and accurate shipping address at checkout.
We are not responsible for delays or non-delivery due to incorrect/incomplete addresses, delivery barriers, or uncollected packages.
If a shipment is returned to us as undeliverable or refused, we can reship (additional postage may apply) or refund the item(s) less original/return shipping and any applicable restocking per our Returns Policy.

International Shipping, Customs & Duties

International orders may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are not included in our prices or shipping fees unless stated and are the customer’s responsibility.
Customs processing may add time to delivery. We cannot expedite or influence customs decisions.

Delivery Issues

Marked “delivered” but not received: Check with household members, neighbors, and your local carrier office. If still missing, contact us within 7 days of the scan date; we’ll help start a carrier investigation.
Damaged in transit: Please email photos of the packaging and product within 7 days of delivery so we can file a claim and arrange a replacement or refund per our Returns Policy.
Lost in transit: If tracking shows no movement for an extended period, contact us so we can assist with the carrier.

Note: Once a package is scanned as delivered, risk of loss may pass to the recipient. Consider selecting signature confirmation at checkout when available.

Pre-Orders & Backorders (if offered)

Estimated ship dates are shown on the product page or at checkout. Your entire order may ship together, or in-stock items may ship first at our discretion.

Changes & Cancellations

Need to change your address or cancel? Email support@evelmont.com immediately.
If the order has already shipped, we’ll guide you through a return after delivery (per our Returns & Refund Policy).